In this 90-Day Group Coaching Program Starting March 11, 2019, You’ll Create a New Client Experience Before Busy Season Hits, So You Can Achieve Peak Business Performance and a Consistent Client Journey
Do your sessions and editing seem to take up too much time?
Is your client experience and workflow hit or miss?
Like—sometimes you do this, other times you do that, and you answer the same questions a million times, because you haven’t created canned responses or branded templates to save you time?
Does your brand feel strategic AND personal? Like your clients know your heart, why, boundaries, and everything they need to go into their shoot confidently then patiently wait for their edits at the end, because they’re fully briefed?
When you build out your workflow, you’ll know exactly where you’re at with each client which means your sessions and editing won’t STEAL your life, because they’re ordered and efficient.
And when you have the properly branded materials to send out with FAQS, style guides, what comes next procedures, and what hours you work, you won’t spend hours replying to clients over and over again.
With branded workflows mapped out and the right materials in place, your clients will feel WAY more taken care of…
With your automated and systemized steps laid out, you’ll feel like you have more time than you’ve ever had before.
And when your clients KNOW your boundaries and heart, they’ll respect your honesty rather than bully you with pressure or plead with you to break your own rules.
Get Ready to Deliver On your Client Experience and Meet All of Your Deliverables
Get Ready to
your Client Experience and Meet All of Your Deliverables
As a group, you get guided support and coaching through mapping out your entire individual client experience and journey. I will also advise you on the critical areas where your custom branding will make the experience truly pop to build brand loyalty and awareness.
Then, we’ll create your systemized, structured kryptonite—a.k.a. your workflow.
that’s you at the end of this program.
and a good mom all at the same time!"
I am finally on top of things!
Wants access to a branding designer who has successfully created branded client experiences and workflows that save time, increase leads, and improve brand awareness and loyalty
Is ready to collaborate and brainstorm with other like-minded business women and peers in a place where it’s not about “stealing ideas,” but getting inspired and gleaning from strategic advice
Has reached an ultimatum with yourself where you’re ready to sit down and do the work, because you know something has to change and you and your clients deserve more.
Cannot commit to the program or has a tendency to “go through the motions,” because if you don’t do the work, you won’t see the results
Does not want to take the time to think through your workflows and what you can improve
Hasn’t solidified your brand style, story, or voice and doesn’t plan on doing so in the near future
Does not need to be more profitable or successful in business
Wants to focus on mapping out your workflows and branding your client experience so you serve your clients better and manage your time more efficiently
Understands that branding and creating an immersive client experience is incredibly important
Wants to start with the client experience and then add on branding
Has invested in education and defined your style
Knows who you are in business and where you’re going
Wants to make more money without more work
Here’s What the Program Looks Like:
In your B-week, you’ll go through the lesson and work on the homework. The following week—your E-week—we will have the live group coaching call where you can sign up for a hot seat, ask questions, brainstorm with me and your peers, and get my feedback to tweak your homework.
This layout amounts to bi-weekly calls every month for 3 months.
The Elevate Your Experience Group Coaching Program Consists of:
Define who does the client experience well and what you want your ideal client experience to look like so you have a foundation that informs every interaction
Create your client experience timeline to put a strategy behind the journey you want every client to embark on for greater brand awareness and loyalty
Identify key touchpoints in your client experience and what to do with them to elevate your brand and personalize how you connect with your clients
Develop your workflows to add structure, organization, and give you a step-by-step process (that leaves nothing out) to follow with every client
Identify systems to use that are going to work for your business and then automate them so you can finally truly step away and stop thinking about every task you need to accomplish, should be accomplishing, or don’t even know you should be implementing.
but that's not all! You will also receive:
A highly strategic and intuitive playbook to help you map out your entire workflow and client experience. We will work through this guide together through the program.
The Client Experience Playbook
where you can ask questions, brainstorm, or sign up for a hot seat
Bi-weekly group coaching calls
Answers will be sent during private office hours for the program for more personalized and individual feedback
One on One Support via Loom video or email
where you can ask questions and mastermind with the rest of the group.
Private Facebook Group
for you to copy and set up of your workflow
Trello Board Swipe File
you can use to build and customize your experience (as needed) as you grow and change. Including canned emails and branded material suggestions!
Plus Bonus Swipe Files
The investment for coaching program is one payment of
or 3 monthly payments of
The investment for coaching program is one payment of
This is a 90-day program that begins February 25th. The last day to sign up is February 20th, so don’t delay!
You can expect to spend 2-3 hours per week creating your entire experience for just 3 months. Just imagine...in 90-days you’ll be done and have an amazing client experience and new systems in place before your busy wedding season kicks off.
The systems we create for your workflow and client experience can be put into whatever system you use. We will provide a Trello Template Swipe File for you to customize to your heart’s content.
Listen—you know what it feels like when things are going down the tube fast and something HAS to work. Things don’t often work, because you’re asked to open up your hands while someone proceeds to fill them with a pile full of stuff that just says “do this, do this, do that…”
Coaching by definition is “unlocking a person’s potential to maximize their own performance.” I give you the tools and resources that ask the right questions to help you map out the experience that’s going to work for you and your customers. I then offer feedback to help you arrive at a solutions-focused breakthrough.
Sure, I give you example after example and show you a blueprint for an elevated customer experience which you can follow, but everything is designed to be molded by the experience you want to create (which I help you identify).
The thing is...this approach is not my approach. It’s not about me; it’s about YOU and your clients. And, I’ve laid out the program in a way that helps you unlock the best experience and performance for you.
Do what works for you! While there is an ease of using some systems that can automate certain tasks, you have to do what works for you. If you don't like them, you don’t have to use them—this is your business and your work style. Girl, you do YOU.
Friend—we’re doing this so you CAN change your business, but not the kind of fearful change you’re thinking about. This is built to work with what you work with. If you choose to implement a new CRM or software then you’ll follow the natural learning curve that comes with that but you choose the path that is the best fit.
When you start to map out your workflows, you’ll realize that at the root, they’re really just your client experience...and your client experience IS your brand. Your brand is every touchpoint you have with your client...everything of “you” that they encounter.
I’ve had to map out and brand my own workflows in my business to better serve my clients and better serve myself and my family, and I’m passionate about helping my clients not just build pretty websites and branding BUT build complete branded client experiences.
Most of my clients choose me because I take a deeper, more strategic approach to branding. And they prefer that I’m truly helping them serve their clients and grow their business while helping them gain back their time and home lives.
Honestly - if you’ve gotten to this point, you probably already know if you want to choose me over another coach. And, if you don’t, I’m probably not the right fit.
The thing about an intentionally branded client experience is...there’s no need to pitch you or try to convince you why I’m better than someone else. My heart, personality, and brand savvy is spilled all across these pages and my portfolio, so if I haven’t made a REAL connection with you by now, we’re not each other's dreamies. And that’s okay.
If you get to this point and you’re thinking….she’s the one! Oh friend - I cannot wait to see your name in the program roster.
Yes, of course! I know that often monthly payments are easier to budget than a once-off investment, which is why you can make 3 monthly payments of $297 or one payment of $800.
On the bi-weekly coaching calls, you’ll have complete access to me and your peers where you can brainstorm and ask any questions you have. You’ll also have access to a private Facebook Group to mastermind with your peers as well as one-on-one Loom response videos and emails from me during private office hours for the program.