Remember how you felt when you booked a client you adored and who then returned to hire you again and again? Don’t we want to feel this way all the time? Well this week on my “Heart to Heart” series I am chatting with Bonnie Bakhtiari with B is for Bonnie Design and we are going to hit you with everything you need to know. This episode is all about “How to create Customer Loyalty with your Client Experience”! If you have any questions on how to create a client experience that brings them back again and again be sure to tune in!
Let’s get started and have a little heart to heart!
We chatted all about:
– What is a Client Experience? And why you need one
– How do you create a strong connection through your client experience?
– How important is authenticity?
– Top tip or trick in creating the most amazing Client Experience!
This is a must watch for any photographer, wedding professional, or creative entrepreneur who is looking to create an intentional and heart-felt experience for their clients!
Check out my Branded Client Experience Checklist
Bonnie’s Free Guide 5 ways to Elevate your Brand through Your Client Experience
If you would like to learn more be sure to hop over and read my full blog post about Creating Customer Loyalty with Your Client Experience.
Hello, new friend! I’m Bonnie Bakhtiari, wife to my college sweetheart, pet parent to the most rambunctious golden retriever this side of the Mason-Dixon, and the founder and creative director of b is for bonnie design, a boutique branding studio for creatives. In addition to being a brand designer and strategist, I’m also a small business educator, and founder of the Illume Retreat, which is an intimately restful three-day retreat for entrepreneurs striving to build businesses grounded in a clear sense of purpose. My heart is centered around the desire to encourage and inspire through design, and nothing gives me greater joy than working with talented entrepreneurs to create brands that are an authentic reflection of who they are. I believe in living life with joy, fierce love and abundant grace as you chase what matters most. You can often find me with a soy latte in hand, swooning over anything in a shiny shade of gold, and sharing a good conversation with friends, old and new.